Refund Policy

Last updated: 2026-04-29 · Effective: 2026-04-29

This Refund Policy describes when and how refunds are issued for paid subscriptions to RealExploit (the "Service"), operated under the trade name "Keystone Labs". All payments are processed by Paddle.com Market Limited, acting as Merchant of Record, in accordance with Paddle's Buyer Terms.

1. Free (Community) Tier

The Community tier is free of charge. No payments are taken, and no refunds are applicable. If you no longer wish to use the Service, you may delete your account at any time from your dashboard.

2. Paid Plans — 14-Day Money-Back Guarantee

If you are a first-time subscriber to a paid plan (Pro, Team, or Enterprise) and are not satisfied with the Service for any reason, you may request a full refund within 14 calendar days of your initial payment.

To request a refund:

1. Email support@realexploit.io from the email address on the account.
2. Include your subscription identifier (visible on your Paddle invoice or in your dashboard).
3. Optionally, share the reason — we use the feedback to improve the Service, but it is not required to receive the refund.

Refunds are processed via Paddle within 5–10 business days of approval and returned to the original payment method. Currency conversion fees charged by your bank or card issuer are not refundable.

The 14-day guarantee is offered once per customer and applies only to the first paid subscription on the account. Re-subscribing after a refund does not reset the eligibility window.

3. Refunds After the 14-Day Window

After 14 days, refunds are issued at the sole discretion of Keystone Labs. We typically grant prorated refunds only for:

• Documented Service unavailability exceeding 24 consecutive hours during the affected billing period.
• Material defects in the Service that we are unable to remediate within a reasonable time after you report them.
• Billing errors (duplicate charges, incorrect plan, currency mistakes).

Refunds are not generally issued for change of mind, lack of usage, or organizational changes (e.g., role transitions, budget cuts) outside the 14-day window. Statutory consumer-law rights in your jurisdiction (where applicable) are unaffected by this policy.

4. Plan Changes

• Upgrades (e.g., Pro → Team) take effect immediately. The remaining unused portion of your current plan is prorated and credited toward the new plan; you are charged the difference at the time of upgrade.
• Downgrades (e.g., Team → Pro) take effect at the end of the current billing cycle. You retain access to the higher-tier features until the cycle ends. No refund is issued for the unused portion of the higher tier.

5. Cancellation

You may cancel your subscription at any time from Account Settings → Manage Subscription in the web console (or by emailing support@realexploit.io). Cancellation takes effect at the end of the current billing period; the Service remains active until that date. We do not prorate refunds for the unused remainder of the current period outside the 14-day window described in Section 2.

6. Account Deletion

Deleting your account (via DELETE /v1/me or the dashboard "Delete account" action) triggers anonymization of your personal data per our Privacy Policy. Account deletion does not automatically cancel an active paid subscription. To avoid further billing, cancel the subscription first (Section 5), then delete the account.

7. Disputes and Chargebacks

If you believe a charge is incorrect or you are entitled to a refund under this policy, please contact support@realexploit.io before initiating a chargeback with your bank or card issuer. We can almost always resolve billing issues directly, faster than a chargeback dispute. Chargebacks initiated without prior contact may result in immediate account suspension or termination, and we reserve the right to recover associated chargeback fees.

8. Special Circumstances

• Educational and non-profit discounts — contact support@realexploit.io for eligibility.
• Annual plans — not currently offered. When introduced, the refund schedule for annual plans may differ and will be specified at checkout.
• Volume / Enterprise contracts — refunds for negotiated agreements above the standard Enterprise tier are governed by the terms of that written contract.

9. Contact

Refund and billing inquiries: support@realexploit.io. Please include your subscription identifier in your message.

Disclaimer. This Refund Policy is provided as a comprehensive baseline and operates alongside Paddle's Buyer Terms and any non-waivable consumer-protection rights you have under your local law. It is not legal advice; consult qualified legal counsel for your specific situation.